Foundations of IT Service Management based on ITIL® V3 Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of
Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its pla
This introduction to IT Service Management is intended to serve as: a thorough and convenient introduction to the field of IT Service Management and the core bo
Thorough introduction to the field of IT Service Management and the V3 core books in the IT Infrastructure Library; a guide to specific processes relating to IT