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Straight from IBM: complete, proven guidelines for writing consistent, clear, concise, consumable, reusable, and easy to- translate content Brings together ever

An updated edition of the classic guide to technical communication Consider that 20 to 50 percent of a technology professional's time is spent communicating wit

• Designed for students who are getting lost in the details of research methods and not getting the big picture, this short book provides an overview of the e

&>The Start-to-Finish, Best-Practice Guide to Implementing and Using DITA Darwin Information Typing Architecture (DITA) is today's most powerful toolbox for con

Develop a Quality Management System to Support Learner and Organizational Goals Quality management is collectively all the activities and processes that ensure