John Seddon's book correctly identifies why the present regime of measurements and targets is failing our citizens and customers. More importantly, it gives the
In this much-talked-about book, John Seddon dissects the changes that have been made in a range of services, including housing benefits, social care and policin
This report, produced by the OECD Observatory of Public Sector Innovation, explores how systems approaches can be used in the public sector to solve complex or
Donors, leaders of nonprofits, and public policy makers usually have the best of intentions to serve society and improve social conditions. But often their solu
The world has become increasingly networked and unpredictable. Decision makers at all levels are required to manage the consequences of complexity every day. Th