A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of desig
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep th
Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you de
Service design has established itself as a practice that enables industries to design and deliver their services with a human-centred approach. It creates a con
Service design has established itself as a practice that enables industries to design and deliver their services with a human-centred approach. It creates a con