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Health care regulatory agencies demand that patients receive efficient, competent, compassionate care; however, because of caregivers' own unhealed issues along
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The truth about health care: how hospital politics often prevents patients from getting the care they need. Melanie Sears shares her insights as a nurse and a c
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5,000,000 COPIES SOLD WORLDWIDE • TRANSLATED IN MORE THAN 35 LANGUAGES What is Violent Communication? If "violent" means acting in ways that result in hurt or
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Communication Skills for the Healthcare Professional, Enhanced Edition
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Communication Skills for the Healthcare Professional, Enhanced Second Edition is a practical guide that covers essential verbal and nonverbal communication skil