Health care regulatory agencies demand that patients receive efficient, competent, compassionate care; however, because of caregivers' own unhealed issues along
The truth about health care: how hospital politics often prevents patients from getting the care they need. Melanie Sears shares her insights as a nurse and a c
5,000,000 COPIES SOLD WORLDWIDE • TRANSLATED IN MORE THAN 35 LANGUAGES What is Violent Communication? If "violent" means acting in ways that result in hurt or
Communicating effectively with a client or patient who has been diagnosed with a mental illness can be a challenge. This guidebook is an introduction to an appr
Communication Skills for the Healthcare Professional, Enhanced Second Edition is a practical guide that covers essential verbal and nonverbal communication skil