Download or read book Working with Difficult People written by Muriel Solomon and published by Penguin. This book was released on 2002-03-01 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone's work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This top communications consultant details specific techniques for handling all of them. Easy-to-follow scenarios for every situation are featured in this handy guide.